Privacy Policy and Notice at Collection

This Policy Policy is effective as of May 1, 2025.

We at Interstate Batteries, Inc., along with our affiliates and subsidiaries (collectively “Interstate”, “we”, “us” or “our) understand that when you use our services, you are trusting us with your information. We aim to be as transparent as possible about how we collect, use and disclose this information. This Privacy Policy and Notice at Collection (“Privacy Policy” or “Policy”) is meant to help you understand what information we collect and how we use and share that information, when you use our products or services, visit this website located at https://www.interstatebatteries.com/, and through offline methods, such as when you visit our stores. It is important that you understand this Privacy Policy, together with any other privacy notices we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

This Privacy Policy does not address our processing of the personal information of our job applicants, employees, and contractors for human resources, employment, benefits administration, health and safety, and other similar business-related and legal compliance purposes. This Policy also does not apply to information that has been de-identified, aggregated, or is otherwise exempted from applicable data protection legislation. If you are a resident of the State of California, please see SPECIAL NOTICE FOR CALIFORNIA RESIDENTS, below, for additional information about our handling of your personal information.

If you have any questions about this Privacy Policy or how we handle your personal information, or you wish to access this Privacy Policy in an alternate format or require accommodation to access this Privacy Policy, please contact us at consumer.privacy@ibsa.com or 1-800-824-5789.

At Interstate we know that you care about how your personal information is used and shared. By visiting our website (“Site”), you accept the practices and policies set forth below. You acknowledge that this Privacy Policy is designed to be read in connection with the Terms & Conditions.

To provide you with the goods and services on our Site, we collect two types of information about our users. Personally identifiable information (“Personal Information” or “PII”) and aggregate information.

Personally Identifiable Information: This refers to information that is linked or linkable to you. When you interact with us, including when you engage in certain activities on this Site, such as registering your product warranty or locating our retail stores or authorized dealer closest to you , we may ask you to provide certain information about yourself or collect certain information automatically. Examples of PII may include your:

• First and last name;
• Email address;
• Phone number;
• Log-in name;
• Internet or online device information, such as information about your device, the web browser you are using, your operating system, your Internet Service Provider (ISP), the individual web pages or products that you view, which websites or search terms referred you to or from the Site, and information about how you interact with the Site;
• Geolocation information, such as as information about your approximate location derived through your IP address or information you provided through the Site, such as your zip code;
• CCTV surveillance of our physical storefront locations;
• Certain financial information, such as your payment and billing information;
• Password and other identifying information; and other information associated with your use of the Site and purchases of products at our stores.

Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about users of our Site, such as the percentage of users that clicked through certain marketing campaigns to arrive at the Site. This information, which is collected in a variety of ways, is compiled and analyzed on an aggregated basis.

Our Site uses cookies and similar technologies in order to improve your online user experience. A cookie is a small data text file, which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and ZIP code associated with your server and your first name to welcome you back to our Site. We may use cookies to perform tasks such as: monitoring aggregate site usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you have set and personalizing the services we make available to you. Also, when you visit our website, third parties with whom we work may use cookies and other technologies to collect personal information and other information about your online activities over time and across third-party websites or online services.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.

We do not collect any PII about you unless you interact with our Site, visit our physical storefronts, or provide it to us in other ways (e.g., when you contact customer service or engage with us on social media). You may be required to provide certain PII to us when you elect to use certain products or services available on the Site, such as submitting your credit card or other payment information when ordering and purchasing products and services on our Site or opting in for SMS text order confirmation. We may also collect your PII when you interact with our business partners and service providers who help us to operate our business and offer our products and services to you.

We may also collect certain information automatically about your device when you visit the Site. For example, we may use your IP address to diagnose problems with our servers or software, to administer our Site, and to gather demographic information, and we may collect and share certain online information with our marketing partners in order to provide you with a more tailored shopping experience. We may also monitor user engagement with emails (e.g., open rates, link clicks, and interactions) to understand user preferences, measure communication effectiveness, and improve our messaging.

Information we collect is used for a variety of purposes, including the following activities:

Operate the Site and Improve and Personalize Your Experience

• Deliver coupons, mobile offers newsletters, emails, mobile messages, targeted advertising and social media notifications
• Provide our Site and support the features and contents available to you
• Provide interactive features of the Site or mobile application(s), such as sending marketing communications and other information regarding products, services and promotions
• Administer promotions, surveys and focus groups
• Cross-context and cross-device linking
• Send you marketing offers and serve tailored advertising based upon your specific preferences or interests
• Improve customer experiences
• Conduct research and analysis
• Personalize content and enhance your digital experience with us, including enhancing features and designing relevant alerts, products, or services
• Perform necessary operations to maintain our services and Site, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing and research; to ensure security and integrity; and to monitor and analyze usage and activity trends
• Provide you with receipts; inform you of changes to our terms, services or policies; or send other communications that aren’t for the purpose of marketing the services or products of Interstate Batteries or its partners.
• Perform other business activities as needed or as described elsewhere in this Privacy Policy

Product and Service Fulfillment

• Fulfill and facilitate purchases, orders, payments and returns/exchanges
• Operate and improve our organization and services
• Respond to requests for information about our products and services on our Site or mobile application(s) or to otherwise serve you
• Connect with you regarding customer service via our customer service center or on social media or internet chat platforms.
• Administer sweepstakes and contests
• Conduct a transaction where we collect information required by law
• Allow you to: find a product or service nearest to your location, use our drive-up capabilities (where available), add and redeem offers, search for products and check availability, check prices, provide product ratings and reviews, track your orders, scan a UPC barcode or QR code, use voice recognition to add to your list, update information, etc.
• Notify you about changes, updates and other information regarding your order
• Provide order confirmation via SMS text
• Create and update accounts
• Enable transportation and delivery services
• Track and share the progress your order or online reservation

User Experience Information
To improve online and mobile shopping experiences, help with fraud identification, and assist our customer service representatives in resolving issues, we use tools to monitor certain user experience information and automatically collect information from our Site visitors, including but not limited to log-in information, approximate geolocation information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.

Social Media and Online Marketing

Interstate engages with customers on multiple social media platforms (e.g., Facebook, Twitter, etc.) If you contact us on one of our social media platforms, request customer service via social media or otherwise direct us to communicate with you via social media, we may use social media tools to interact with you. Your interactions with us via social media are governed by this Privacy Policy as well as the privacy policy of the social media platform you use.

We may also display targeted ads to you through social media platforms and other online channels, such as Google. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target customers who have expressed an interest in shopping for batteries, automotive products, etc. For additional information about these types of ads, see the policies of each social media platform or applicable search engine.

Prevention of Fraud and Other Harm

• Prevent fraudulent transactions, monitor against theft or unauthorized usage of our Site, and otherwise protect our customers and our business (e.g., product recalls.)

Legal Compliance

• Protect the legal rights, property, safety, and security of records or information of our customers and website users, our organization and others, including detecting and preventing security incidents, fraud, misuse, harassment, and other malicious, deceptive, unauthorized, or illegal activity
• Comply with industry standards, applicable law, any properly authorized civil or criminal legal process, government or regulatory investigation or request, or any subpoena or summons issued by a competent authority
• Enforce our policies, terms of use, or other rights arising from contracts

De-Identified Information
We may also de-identify PII by removing any details that identify you personally. If we do so, we will maintain and use the de-identified personal information without attempting to re-identify it. De-identified personal information will not be subject to this Policy and will be used to the extent permissible under applicable law.

We may disclose the categories of your personal information identified above to the following types of recipients:

Interstate Subsidiaries and Affiliates
We may disclose the information we collect within the Interstate corporate family, which includes all Interstate subsidiaries and affiliates. The Interstate family may use the information to offer you products and services that may be of interest to you.

Service Providers
We may disclose the information we collect to companies that provide support services to us such as:

• Third-party printing services
• Email providers
• Shipping and delivery services providers, including product and service vendors
• Payment processors and facilitators
• Cloud storage providers, analytics providers and web-hosting providers
• Fraud prevention providers
• Third party suppliers
• Sweepstakes vendors
• Google, in connection with the use of Google maps (see Google’s privacy policy for information on their collection and use of data)
• Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers and other service providers to reach or better understand our users and measure advertising effectiveness
• Research partners, including those performing surveys or research projects in partnership with Interstate or on Interstate’s behalf
• Consultants, lawyers, accountants and other professional service providers
• Insurance and financing partners
• Individuals associated with your online reservation or order or the delivery or pickup of your purchased or reserved products and services

These companies may need information about you in order to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services and provide you with ordered products and services.

Our business model does not include selling your personal information to third parties in exchange for money. However, we may share online identifiers and internet or other electronic network activity information, such as cookies and the advertising identifier associated with your computer or mobile device, with our marketing and advertising partners, including platforms that enable or participate in targeted and cross-context behavioral advertising, social media platforms, and analytics partners, to show ads that are targeted to your interests. Under California law, sharing personal information with partners in exchange for some benefit, such as providing more relevant ads, can be considered a “sale” or “sharing” in some circumstances. As such, we may be considered to “sell” or “share” or otherwise process your personal information for targeted or cross-contextual behavioral advertising. Apart from these “sales” we do not sell your personal information.

Our Business Partners
We may allow other businesses to make their products or services available to our customers (e.g., wholesale warehouses, distributors, franchisees and dealers). When you purchase such products or services from these other businesses through our Site or mobile application, we will share personal information related to your purchase with those businesses.

To Other Third Parties
We may disclose information we collect to other third parties when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our customers or others.

We may also disclose information if we are required by law enforcement or judicial authorities to provide PII to the appropriate government authorities, we will disclose PII upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.

Elsewhere at Your Direction
At your direction or request, or when you otherwise consent, we may share your information.

We strive to employ commercially reasonable administrative, technical, human and physical measures to protect your information in our possession against loss and theft and unauthorized use, disclosure or modification. Unfortunately, no data transmission over the Internet or any wireless network, or electronic storage of information, can be guaranteed to be 100% secure so we cannot guarantee that your personal data will remain secure in all circumstances. As result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations and risks inherent to the Internet; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

We retain PII for as long as necessary to fulfill the purposes for the collection. Generally, PII is retained for the duration of our relationship with you, plus any legally required record or data retention period and/or any period of time necessary to exercise our legal rights. We may retain PII for a longer period of time if a longer retention period is required or permitted by applicable law. In specific circumstances, we may also retain your PII for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

Portions of the Site may be hosted on our computer servers in the United States. If you are accessing the Site from outside of the United States, any PII collected through the Site may be transferred to the United States or other countries whose privacy laws may be different from those of your home country. Your use of the Site or submission of any PII will therefore constitute your consent to the transfer of your PII outside of your home country.

We may provide links to other websites and services for your convenience, which are not subject to this Policy. The use of your information by such third parties is governed by the respective privacy policies of those providers. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other websites accessible through this Site have their own privacy policies and data collection, use and disclosure practices. We are not responsible for the policies of practices of third parties.

Our Site is not directed at not targeted to children under 13 years of age. We do not knowingly collect, use or disclose PII from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her PII without the parent/guardian’s consent. If we become aware that we have unknowingly collected PII from a child under the age of 13, we will make reasonable efforts to delete such information from our records. Please contact us if you have concerns regarding the potential collection of your child’s information.

Depending on your state of residence, you may have specific legal rights regarding your PII. This section describes the legal rights that are available to some individuals and explains how to exercise them.

• Know and Access: Residents of certain states may have the legal right to request, subject to certain limitations, that we disclose the personal information we have collected about them, such as the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about them.
• Correction: Residents of certain states may have the legal right to request that we correct the personal information we maintain about them, if that information is inaccurate.
• Deletion: Residents of certain states may have the legal right to request that we delete certain personal information we have collected about them, subject to certain exceptions.
• Portability: Residents of certain states have the legal right of portability, or the right to have us transfer their personal information to other persons or entities upon their request, subject to certain exceptions.
• Opt-Out of Sale or Sharing: Residents of certain states have the right to opt out of the sale of their personal information or disclosure of their personal information for targeted or behavioral advertising.
• Non-Discrimination: Residents of certain states have the legal right to not be discriminated against for exercising their privacy rights.

How to Submit a Request. Residents of states that provide the specific legal rights listed above, may exercise their privacy rights by clicking this “Right to Know, Delete or Correct” link; emailing us at: consumer.privacy@ibsa.com or calling us at 1-800-824-5789. The verifiable request must provide sufficient information that allows us to reasonably verify the person about whom we collected personal information or an authorized representative. The verifiable request must also describe their request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Verifying Requests. To help protect the privacy of individuals requesting to exercise their privacy rights (“Requestors”) and maintain security, we will take steps to verify the Requestors’ identity before granting access to their personal information or complying with their request. If a Requestor asks us to provide them with specific pieces of personal information, we may require they sign a declaration under penalty of perjury that they are the individual whose personal information is the subject of the request and provide appropriate proof of identity.

If permitted by applicable law, authorized agents may initiate a request on behalf of an individual using the same methods described above. We will require your authorized agent to provide us with either (1) a power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your personal information on your behalf. Further, we will require you or your authorized agent to provide us with identifying information to verify your identity. We may also require you to either verify your own identity directly with us or directly confirm with us that you provided the authorized agent permission to submit the request.

Responding to Requests. Within 10 days of receiving a request to delete, to correct, or to know, we will confirm receipt of the request and provide information about how we will process the request. We endeavor to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform the Requestor of the reason and extension period in writing. We may deny the request if we cannot verify the individual’s identity or are legally permitted to deny the request, such as if doing so proves impossible or would involve disproportionate effort. You may also make a verifiable consumer request on behalf of your minor child.

If we deny the request, we will explain the basis for the denial, provide or delete any personal information that is not subject to the denial, and refrain from using the personal information retained for any purpose other than permitted by the denial. Where required by law, we will also provide instructions on how the Requestor may appeal our decision or submit a complaint. We will maintain a record of the request and our response for at least 24 months. We do not charge a fee to process or respond to verifiable requests unless they are excessive, repetitive, or manifestly unfounded or if we are allowed to do so by law. If we determine that the request warrants a fee, we will tell the Requestor why we made that decision and provide them with a cost estimate before completing the request. If applicable state law grants the Requestor the right to appeal our denial of their request to exercise their privacy rights, they may appeal our denial emailing us at: consumer.privacy@ibsa.com or calling us at 1-800-824-5789.

Do Not Sell or Share My Personal Information. You may also be able to restrict the collection of personal information through your device’s operating system or by disabling cookies but doing so may prevent you from using the functionality of the websites. Some internet browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, our website does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.

If you are a California resident, the information below also applies to you and supplements our Privacy Policy and Notice at Collection. Certain terms used in this section have the meanings given to them in the CCPA.

PERSONAL INFORMATION WE COLLECT

We do not:

• Sell your personal information for monetary consideration;
• Use your sensitive personal information for purposes other than those allowed by the CCPA as set out in Cal. Code Regs. tit. 11 § 7027(m); or
• Knowingly sell or share the personal information of consumers under 16 years of age.

Depending on your interactions with us, we may not have collected each of the below categories of personal information about you. However, the categories of Personal Information we collect, receive, and disclose, and may have collected, received, and disclosed during the previous twelve months include:

• Identifiers such as name, address, internet protocol address, email address, account name, or other similar identifiers.
• Internet or other electronic network activity information, such as browsing history, search history, and information regarding your interaction with an internet website, social media site or application.
• Professional or employment-related information such as job title; business address; business email address.
• Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Categories of personal information described in California Civil Code § 1798.80, such as name, signature, Social Security number, physical characteristics or description, address, telephone number, and employment information;
• Demographic data, including protected classifications under California or federal law, such as gender, sex, race, age (40 and over), ethnic origin, religion, marital status, sexual orientation, medical condition, disability, citizenship status, nationality, and veteran or military status.
• Approximate geolocation data, such as time and approximate physical location related to use of an internet website, application, device, or physical access to an office location.
• Sensory or surveillance information, such as call monitoring and video surveillance.
• Inferences drawn from the personal information collected.
• Other information you choose to provide.

HOW WE DISCLOSE PERSONAL INFORMATION

We generally disclose, and in the preceding 12-months may have disclosed, the personal information described above for the business or commercial purposes described in Our Purposes, above, to the categories of entities listed at Disclosures of Personal Information, for day-to-day business purposes.

As explained above, our business model does not include selling your personal information to third parties in exchange for money. However, we may share online identifiers and internet or other electronic network activity information, such as cookies and the advertising identifier associated with your computer or mobile device, with our marketing and advertising partners, including platforms that enable or participate in targeted and cross-context behavioral advertising, social media platforms, search engines, and analytics partners, to show ads that are targeted to your interests. Under the CCPA, sharing personal information with partners in exchange for some benefit, such as providing more relevant ads, can be considered a “sale” or “sharing” in some circumstances. As such, we may be considered to “sell” or “share” or otherwise process your personal information for targeted or cross-contextual behavioral advertising. Apart from these “sales” we do not sell your personal information. For information about your right to “opt-out” of the “sale” or “sharing” of your personal information, as well as other privacy rights that may be available to you as a California resident, please see Your Privacy Rights and Choices, above. Please note that the right to opt out applies only to “sales” or “sharing” of personal information and does not restrict our ability to disclose information to service providers for valid business purposes.

We reserve the right to change this Privacy Policy from time to time. When we do so, we will update the Effective Date of the Policy, above. We encourage you to periodically review this Policy for the latest information on our privacy practices.

If you would like to communicate with us about this Privacy Policy or our collection and/or use of your information, please contact us at:

• Our mailing address: Interstate Batteries, 14221 Dallas Parkway, Suite 1000, Dallas, Texas, 75254, Attention: Legal Department; or
• Email: orders@interstatebatteries.com; or
• Call our customer service department at: 1-800-331-2081