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Privacy Policy

This Policy was last updated on December 21, 2021.  

We at Interstate Batteries, Inc., along with our affiliates and subsidiaries (collectively “Interstate”, “we”, “us” or “our) are committed to your privacy.  We understand that when you use our services, you are trusting us with your information.  We aim to be as transparent as possible about how we collect, use, and disclose this information. This Privacy Policy is meant to help you understand what information we collect, and how we use and share that information. 

Incorporation into Conditions of Use

 At Interstate we know that you care about how your personal information is used and shared. By visiting our website, you accept the practices and policies set forth below. You acknowledge that this Privacy Policy is designed to be read in connection with the Terms & Conditions. 

Information We Collect

In order to provide you with the goods and services on our Website, we collect two types of information about our users. Personally Identifiable Information (PII) and Aggregate Information.

Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this Site, such as setting up a reservation or placing an order, we may ask you to provide certain information about yourself. Examples of PII may include:

  • Your first and last name, email address, phone number, long in name and password, and other identifying information.

Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based on where you visit on our Site and what other sites may have directed you to us. This information, which is collected in a variety of ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include:

  • The Website’s Uniform Resource Locator (“URL”) that points to the site you just came from and which URL you go to after visiting our Site
  • The browser you are using
  • Our Internet Protocol (“IP”) address

How We Collect and Use of Information

We do not collect any PII about you unless you voluntarily provide it to us. However, you may be required to provide certain PII to us when you elect to use certain products or services available on the Site, such as submitting your credit card or other payment information when ordering and purchasing products and services on our Site or opting in for SMS text order confirmation.

We will primarily use your PII to deliver or secure product service offerings to you. We will also use the information that you share to improve your experience and provide you with better products and services. We may also collect certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information.

To do the above, we combine personal and non-personal information, collected online and offline, including information from third party sources. We also transfer or share your personal information within our corporate family of subsidiaries and affiliates of Interstate Batteries, Inc. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

We may use or disclose the PII we collect for one or more of the following business purposes:

  • To complete our transaction with you. 
  • Notify you about changes, updates and other information regarding your order. 
  • Provide order confirmation via SMS text.
  • Create and update accounts.
  • Enable transportation and delivery services. 
  • Process payments. 
  • Track and share the progress your order or online reservation.
  • Perform necessary operations to maintain our services and Site, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
  • Provide you with with receipts; inform you of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Interstate Batteries or its partners.

Sharing Personal Information

We do not sell, or otherwise disclose, or share PII we collect and hold about you, except as described in this Privacy Policy. We do provide some of our product and service offerings through contractual arrangements, agreements, and programs made with affiliates, dealers, warehouses, distributors, service providers, providers, consultants, marketing partners, research firms, and other third parties (“Service Providers”). These include, but are not limited to: 

  • Our E-commerce support team.
  • Authorized dealers and distributors.
  • Drivers and delivery persons associated with your online reservation or order or delivery or pick-up of purchased products and services.
  • Payment processors and facilitators.
  • Cloud storage providers.
  • Third party suppliers.
  • Google, in connection with the use of Google maps (see Google’s privacy policy for information on their collection and use of data).
  • Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness.
  • Research partners, including those performing surveys or research projects in partnership with Interstate Batteries or on Interstate Batteries’ behalf.
  • Consultants, lawyers, accountants, and other professional service providers.
  • Insurance and financing partners.
  • Individuals associated with your online reservation or order or the delivery or pick-up of your purchased or reserved products and services.

We and our Service Providers may need to use some PII in order to perform tasks between our respective sites, or to secure, reserve, or deliver products or services to you.  We may also share PII about you that help with our business activities, including, but not limited to activities associated with your online reservation or order or the delivery or pick-up of your purchased or reserved products and services.

Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate government authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide Aggregate Information about our customers’ sales, traffic patterns, and related Site information to third party advertisers, but these statistics do not include any Personally Identifiable Information. 

We may sell or buy assets, and customer information generally is one of the transferred business assets. Also, in the event we are acquired, Personally Identifiable Information will be one of the transferred assets. 

Cookies

Our website uses cookies and similar technologies in order to improve your online user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Website. We may use cookies to perform tasks such as: monitoring aggregate site usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you have set, and personalizing the services we make available to you. However, we do not use cookies to track your browsing behaviors. 

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all coolies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.

Security

Interstate works hard to protect our users from unauthorized access to or unauthorized alteration, destruction or disclosure of information we hold. We use commercially reasonable administrative, technical, human, and physical measures to protect your information in our possession against loss and theft and unauthorized use, disclosure, or modification. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.  

Users Outside the United States

Portions of the Site may be hosted on our computer servers in the United States. If you are accessing the Site from outside of the United States, any Personally Identifiable Information collected through the Site may be transferred to the United States or other countries whose privacy laws may be different from those of your home country. Your use of the Site or submission of any Personally Identifiable Information will therefore constitute your consent to the transfer of your Personally Identifiable Information outside of your home country.

Third Party Sites

We will encourage our Service Providers to adopt and promote strong privacy policies. However, the use of your PII by our Service Providers is governed by the respective privacy policies of those providers and is subject to our control.  Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other Sites accessible through this site have their own privacy policies and data collection, use and disclosure practices. We are not responsible for the policies of practices of third parties. 

Children's Policy

Our Site is not directed at not targeted to children under 13 years of age. We do not knowingly collect, use or disclose Personally Identifiable Information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her PII without the parent/guardian’s consent. If we become aware that we have unknowingly collected PII from a child under the age of 13, we will make reasonable efforts to delete such information from our records. Please contact us if you have concerns regarding the potential collection of your child’s information. 

Special Notice for California Residents

The CCPA provides the right to request information about how we collect, use and disclose your personal information. It gives you the right to access your information and request that we delete that information. Finally, the CCPA provides the right to not be discriminated against for exercising your privacy rights.

Deletion Request Rights

You have the right to request that we delete any of your Personally Identifiable Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our Service Providers to: 

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To request this information, please contact Customer Care at (888) 772 – 3600, submit a letter to Interstate Batteries, Inc. 12770 Merit Drive, Suite 1000, (ATTN: Legal Department), Dallas, TX 75251, or complete the California Consumer Rights form - CCPA.

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a notice on our site, and by updating any privacy information on this page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Policy on our website to check for any changes.

Questions

If you would like to communicate with us about this Privacy Policy or our collection and/or use of your Personally Identifiable Information, please contact us at the following addresses:
Interstate Batteries, 12770 Merit Drive, Suite 1000, Dallas, Texas, 75251, Attention: Legal Department or Email: contactcenter@ibsa.com.

 

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