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Episode 4: Fresh Training Done Daily

June 2019 | By Laura Wood, Consumer Insights Manager

The road to becoming a mechanic is paved with a lot of emergency exits to pull over and learn on the fly.



The pressure is on for auto mechanic training. Whether it’s online tutorials or a break-it-and-fix-it mentality, one things for sure: you gotta find a way to stay ahead of the curve. There was a time when you had at least five years to figure out a new car and its technology. These days, it’s even less. Staying on top of the latest information in regulations, hybrids and electric vehicles can feel dizzying.

Here’s how our Shop Goals mechanics handle the challenge.

YouTube training. YouTube is the preferred choice of these mechanics—but you need to find some trusted sources. Charles says that some YouTube demonstrations can save a shop owner hundreds of dollars just by demonstrating that insider tip. In some ways, YouTube experts can be more reliable than the car manual.

Audra and Charles watch these YouTube channels to stay trained up in the shop:

When you’re trained up, don’t play down your value. Training is an investment. Find ways to let customers know you’re putting in the time and the training to take care of their investment—their cars. Technicians use 10 to 15 years of experience to diagnose problems. It’s just like reading an x-ray or a mammogram, says Audra Fordin. “You have to follow a diagnostic procedure, come up with the reason why it’s happening, and then provide an answer.”

Up next: Is the Dipstick Dead? Coming soon - Shop Goals Episode 5.


Shop Goals Crew

Got #ShopGoals of your own?

One thing all the best shops have in common is Interstate Batteries. Always fresh. Always in stock. Always outrageously dependable. Learn more about the service and support you’ll receive when you become a dealer.

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View More Episodes

Shop Goals Episode 1 Newbies in the Bay

NEWBIES IN THE BAY

Everybody was a newbie once. Everybody. Here’s how to survive those early days as a new mechanic, and how to help connect them with the best mentor tech in your shop.

Shop Goals Episode 2

JOHNNY NEW GUY

Rethink every step of the way when it comes to bringing new mechanics into the shop—so they won’t lose their love for the trade.

Talking to Customers

TALKING CUSTOMERS

Turns out customers don’t eat, sleep and breathe the ins and outs of auto repair like we do. Most likely, they have questions, but they’re afraid to ask.

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